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Cancellation and Refund Policy

Last updated: June 27, 2026

This policy explains how cancellations and refunds are handled for GEC Designs subscriptions, individual digital-item purchases, and other digital products.

By completing a purchase or starting a subscription, you agree to the terms below.

1. Subscription cancellations

You may cancel your monthly or annual subscription at any time. Cancellation stops the next recurring payment, but it does not end access immediately.

After cancellation, your subscription remains active until the end of the billing period that has already been paid for. You may continue using the included premium downloads, AI tools, credits, storage, and other plan benefits until that period expires.

For example, if you purchase an annual plan and cancel it the next day, your plan will remain active for the rest of that annual billing period. It will not renew at the next renewal date.

2. Subscription refunds

Subscription payments are non-refundable once the subscription has been activated. This applies even when:

  • You cancel shortly after subscribing.
  • You do not download any files.
  • You do not generate any AI images.
  • You use only part of the available plan benefits.
  • You forget to cancel before a renewal date.

We do not provide full or partial refunds for unused subscription time, unused credits, unused downloads, or unused storage. Cancelling prevents the next recurring charge while preserving access through the current paid period.

3. Failed or duplicate subscription charges

If a payment fails, your plan may remain inactive or move into a payment-retry state until the payment provider confirms a successful charge.

If you believe you were charged more than once for the same subscription period, contact us promptly so we can verify the payment records and payment-provider references.

4. Individual digital-item purchases

Refunds for individually purchased templates or digital products may be considered only when the purchased file has not been downloaded or accessed through your account.

Once the file has been downloaded or accessed, the purchase is final and non-refundable.

5. Non-refundable individual purchases

Refunds are not provided in the following situations:

  • The purchased file has already been downloaded.
  • The item was purchased by mistake.
  • Your software is incompatible with the clearly stated file format or software requirements.
  • The design does not match a subjective expectation after the preview images and description were available before purchase.
  • You no longer need the item after completing the purchase.

6. Refund-request process

To request a review of an eligible individual-item purchase or a suspected duplicate charge, email support@gecdesigns.com from the email address associated with your GEC Designs account.

Please include, where available:

  • Your order, invoice, or payment ID.
  • The email address used for the purchase.
  • The transaction date and amount.
  • A short explanation of the issue.

We may request additional information needed to locate and verify the payment securely.

7. Review and processing timeline

Eligible refund requests are reviewed individually. When a refund is approved, it is normally initiated within 7 to 8 business days. Your bank or payment provider may require additional time to display the amount in your account.

8. Frequently asked questions

Can I cancel at any time?

Yes. Cancellation prevents the next renewal and leaves your plan active until the current paid billing period ends.

Will my access stop immediately after cancellation?

No. You retain access to the plan benefits until the end of the current billing period.

Can I receive a refund because I did not use the subscription?

No. Subscription payments are non-refundable regardless of usage.

Are unused AI credits or downloads refundable?

No. Unused credits, download limits, storage, and other plan benefits have no cash value and are not refundable.

What happens after my cancelled subscription expires?

Your account returns to the access level available without the active subscription. Future renewals will not be charged unless you subscribe again.

9. Contact us

For cancellation, billing, payment, or refund questions, contact:

  • Email: support@gecdesigns.com
  • Address: GEC Designs, No 5/720, 1st Floor, Sabari Salai, Madipakkam, Chennai, Tamil Nadu, India
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